Step 1
Greets, then asks
The receptionist answers, discloses that it is AI, and offers the caller the choice to continue on the phone or move to SMS.
AI Receptionist · v0.1
Answer every call.
Continue by phone or SMS.
A modern AI front desk for service businesses that need reliable intake, lead capture, message taking, and follow-up — without live agents. Calls and texts share one record. Setup takes minutes.
What it does, end to end
01 — 03Step 2
Captures what matters
Name, callback number, reason, and urgency. Tools record leads, messages, and bookings idempotently — no duplicates on retry.
Step 3
Hands off cleanly
The business owner gets a summary by email or SMS. The dashboard shows one unified conversation across phone and text.
“The phone is still the front door of a service business. Most days, no one is at the desk to open it.”— Why we are building Switchboard
Built where it counts
TechVoice
OpenAI Realtime
Native g711 µ-law in and out. Server-side VAD. Barge-in cancels the response immediately and clears the playback buffer.
Routing
Per-tenant config
Each business has its own greeting, disclosure, services, and SMS opt-in policy. Numbers route by lookup — never hardcoded.
Records
One conversation
Voice and SMS attach to the same conversation. Switching channels does not reset state. Outcomes are typed.